Shipping policy

Ready to Ship items are typically dispatched within 2-4 days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. All custom and made to measure hats are handcrafted at the time of order and will take around 6-8 weeks from production to delivery for domestic Canadian & US customers. International orders are usually delivered in around  7-9 weeks, depending upon the destination and customs processing. All Customs, Duties and Tax fees imposed during or after shipping are the responsibility of the customer.

Orders are not shipped or delivered on weekends or holidays.

If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping options and costs are calculated at checkout

We do ship worldwide and to almost every country, but to be certain, you can add your desired products to your cart and proceed to the cart page and check if your country is available for selection.

Overnight delivery is only available for delivery addresses within Canada and the continental United States. With the worlds current state, there can be delays in delivery times and it is not guaranteed.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Jaxon Howell will take all necessary precautions to ensure your items arrives to you in pristine condition. However, we are not liable for any products damaged or lost during shipping. For any issues with shipping please reach out to our delivery partner.